Natalie started her journey with the company after a 12-year career in the automobile sales and repair business. In 2017, four years after joining the Claims Department, Nathalie was promoted to the post of Assistant Manager Claims Administration. In July 2021, Nathalie took on a new role as the Assistant Manager for Claims Analyst, a critical role to discharge in view of the need to interface with clients and negotiate settlement of claims in a fair and efficient manner.